The elements were the vision and mission statement of the bank, its clear cut objectives to satisfy its customers, and the brand image of the bank.
Unless the impact of customer satisfaction on the services of the bank is examined managers have little basis for allocation of resources on factors that affect customer satisfaction.
H3 There is positive relation between reliability And customer satisfaction in retail banking in supported Ghana.
International Journal of Service Industry Management, 5 5 For the purpose of this study dimension available in almost all the banks are chosen. In addition, longer-term customers buy more and, if satisfied, may generate positive word-of-mouth promotion for the company File and Prince, Accordingly, managers in the financial service industry should strive to be customer-centric organization where the emphasis will be on seeking key drivers of customer satisfaction.
The elements were the time taken to resolve a problem, queuing in branch, the products and services offered by the bank, and the continuation with the concerned bank as the satisfaction was there or not.
Journal of Retailing, 64 1 Leeds acknowledged that approximately 40 percent of customers switched banks because of what they considered to be poor service. To sum up, a major contribution of this study is the provision of an approach for the management of the banks to identify the factors of customer satisfaction and future intentions towards them.
Interrelations between service quality attributes, customer satisfaction and customer loyalty in the retail banking sector in Bangladesh.